Important Notice - Online Security
In light of recent reports involving online security issues, Emperor Capital Group would like to remind our clients to remain vigilant and adopt the following precautionary measures:
- Key Safety Tips in Using Internet Trading Services
a. Keep Contact Information Up-to-Date
Ensure the contact detail(s) registered with us for the purpose of receiving important notifications (for example, SMS and email notifications for online transactions) are up-to-date to allow relevant notifications to be delivered timely.
b. Protect Login Password
Change password(s) regularly, use a strong, unique and combination of password(s) and avoid using the same password(s) repeatedly across different websites and mobile applications. Never store password(s) in computers, mobile phones or place it in visible places and share it with anyone (including our staff).
c. Use Secure Devices
Use personal device to log in to your account. Avoid using public computers or public Wi-Fi to access internet trading services.
d. Access Through Official Channels
Access your account through Emperor Capital Group official website, bookmark or online trading application. Never access your account or provide your personal information (including your password or one-time password (OTP)) through any hyperlinks or attachments embedded in emails, instant messages or websites of unknown origin.
e. Watch Out for Suspicious Activities in Login Process
Be alert to any irregularities in login/service page or process when accessing or using online trading service (e.g. suspicious pop-up window or request for providing additional personal information). If you have doubts or concerns, exit the page or mobile application immediately and inform us.
f. Review Account Activities Regularly
Check your account balance, transaction record(s) and statement(s) of account(s) regularly. Notify your designated Relationship Manager or our Customer Services Department at (852) 2919 2919 immediately, if you detect any discrepancies or unauthorized transactions.
- Key Tips in Protecting Your Devices
a. Password(s) Management
Set strong password(s) for your computer and mobile phone, and activate the auto-lock features. Change your password(s) regularly.
b. Keep Systems and Apps Updated
Use the latest versions of operating system, online trading application and browser. Do not use jailbroken or rooted mobile device(s) and leave your computer(s) / mobile phone(s) unattended before logging out internet trading.
c. Protect Against Viruses and Malware
Install and update your anti-virus software regularly. Do not download or open doubtful file(s) / mobile application(s), browse suspicious website(s), or click on suspicious hyperlink(s) and attachment(s) of unknown sources (e.g. emails, instant messages, SMS messages or QR codes). Download and upgrade your mobile application(s) from official application stores or reliable sources only.
d. Manage Network Functions
Disable any unnecessary wireless network functions (e.g. Wi-Fi, Bluetooth, NFC). Choose reliable and encrypted networks when using Wi-Fi and remove any unnecessary Wi-Fi connections.
Emperor Capital Group
July 2025